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Housing Provider and Operator Services

We partner with our clients to assist them in achieving organizational goals and optimizing service delivery to their stakeholders. We use our people strategy, organizational strategy and knowledge of programs and operations to develop solutions for housing providers and operators.

Progress Assessment

We conduct operational and organizational assessments which include in-depth reviews of programs, HR, finance, technology and administration to develop implementation plans that are tailored to the needs of housing providers and operators and the people they serve.

Our assessments include a thorough review of staffing, workflows, processes and procedures, technology, customer service, performance standards, data collection, monitoring and reporting. We use this information to assist our clients in developing solutions that increase the effectiveness of the organization, potentially decrease costs, and improve service delivery for the communities they serve.

Spanning more than a decade and two agencies, I have entrusted HCi to work closely with my staff as an extension of me.

Spanning more than a decade and two agencies, I have entrusted HCi to work closely with my staff as an extension of me. Jason and his team embraced the trust given and represented me and my vision well as both agencies were transformed from ‘compelled by compliance’ to ‘driven by data.’ From small tasks to incredibly complex, HCi put residents and staff at the center of the transformation. I always knew that the outcome would meet my high expectations and I have always been pleased with the changes that happened as a result of their engagement.
Preston Prince, CEO of Santa Clara County Housing Authority
They also helped us dramatically cut our labor costs, while improving organizational productivity. I would recommend them without hesitation.

As the new Executive Director of a Public Housing Authority which lacked an efficient structure, I needed to find someone I could trust to help evaluate our staffing needs, and implement a new set of policies, procedures, and job descriptions. Not only was HCi able to help us with the tasks of evaluating staff, and creating an efficient structure for the organization, but Jason and his team drafted policies and procedures, and helped to train an in-house Human Resources Specialist. They also helped us dramatically cut our labor costs, while improving organizational productivity. The team at HCi is trustworthy, professional, efficient, and incredibly responsive. I would recommend them without hesitation to anyone looking for first-rate, effective strategic management, and HR services.
Helen Werby, Executive Director, Biloxi Housing Authority
HCi is a trusted leader in the field of human capital management and has helped [us] maximize the productivity of our talent.

INLIVIAN has worked with Jason and the team at HCi on a number of complex and nuanced projects including a reorganization in the midst of a RAD conversion. HCi is a trusted leader in the field of human capital management and has helped INLIVIAN maximize the productivity of our talent in this ever-changing business environment.
Fulton Meachem, President and CEO of INLIVIIAN

Process Mapping

HCi Advisory Group uses its knowledge of housing programs and operations to review workflows and identify opportunities for streamlining for excellent customer service and compliance. We work with our clients to develop step-by-step mapping/flowcharts that are tailored to their organizational structure, workforce, and customers. We offer these services along with implementation assistance, staff coaching and tracking to determine effectiveness.

Compliance

We conduct a thorough review of the program to reduce work burden, decrease errors, and provide a clear path to a more effective and efficient organization. Along with our operational assessment and process mapping, we identify compliance issues and assist housing providers and operators in developing and implementing plans to address them.

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Housing Provider and Operator Industry

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